HEALTHCAREWilliam P. Thompson, Senior Vice President, SSM Healthcare said “It is estimated that there is up to 40 percent waste in the U.S. healthcare system. That is, services are provided that aren’t necessary, visits that aren’t necessary, utilising of higher levels of acuity that aren’t necessary, for example, using acute care when out-patient care would be satisfactory, or seeing a physician where seeing a physician’s assistant would be satisfactory. Ordering tests that aren’t used for treatment. Unnecessary procedures”. (Quote taken from The Nun and the Bureaucrat, CC-M Productions, Inc. 2006). Within the UK, we face a very similar situation with our own healthcare systems – perhaps arguably with additional concerns relating to wastes caused by communication gaps between the Primary and Secondary Care Trusts. The pressures the NHS will continue to bear of increased workload due to an ageing population, greater costs due to medical advances (in medical interventions, technologies and drugs) combined with increased expectations from patients, are not new. However, the last few years have been characterised by generous funding increases and recruitment of tens of thousands of nurses and doctors. This golden age is coming to an end with the real pain starting in 2011. When the next three-year spending period starts the pressure on government finances will mean overall spending will shrink and ambitious efficiency plans have been set – health must find £2.3 billion of savings in 2010/2011. LT Consulting’s principle activity is the transformation of peoples’ lives for the better, through the improvement of an organisation’s performance – utilising our Lean, Leadership and Cultural Change expertise in partnership with our client organisations – the experts in Healthcare. Our focus is to transform the patient experience for the better by working with and through people to improve healthcare organisations’ performance and service delivery in a sustainable way. We have a proven track record in transferring our skills and knowledge at all levels within organisations, so that clients can achieve self-reliance. In addition, we provide executive coaching and leadership education, cultural and strengthfinders analysis in order to provide a sound platform for leading people through change and building a culture that sustains continuous improvement. By challenging the traditional ways of working, in partnership, we are confident LT Consulting can help Healthcare organisations improve the level of patient care and at the same time positively respond to the pressures that will be inevitably caused by the future reductions in Healthcare funding. |
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Organisational Transformation to Improve Performance 01564 779933 |
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Katherine Kerswell, Group Managing Director at Kent County Council, formerly Chief Executive at Solihull MBC
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