Leaders must establish a sense of urgency, show the need for transformation and be passionate about
improving things for end users
Intentional commitment and involvement of all Senior Leaders, the formation of a Steering Team with enough
authority and determination to lead the change effort
Select the best people to champion Continuous Improvement - create the process for improvement and
budget
For the whole organisation, create, & communicate the future vision, set clear strategies, use a variety of
media, align the business and its people to the vision - let everyone 'feel the need', understand and experience
the values of the organisation
Create short term wins (as apposed to hoping for short term wins) and lay the foundations for further improvements - demonstrate early results to build up motivation, empower the organisation to take action in line with the vision
Formally review the business measures, frequently confirming progress against plans based on fact and data - ensure a bias for action and creativity before spending - focus people development on solving real business issues
Transform at a sustainable pace- don't declare victory too soon - recognise employees who can implement the vision and use increased credibility from earlier wins to challenge more complex business issues and barriers
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